General Information & Conditions


Carrow is one of the two authorized agents for selling and issuing exchange orders for

JAPAN RAIL PASS(JR pass) in Czech Republic. 


  •  You have to purchase the exchange order for Japan Rail Pass outside of Japan first and exchange it to the Japan Rail Pass at JR's designated exchange offices in Japan.***

  • You can find all necessary information including pass types, fares, terms and conditions regarding Japan Rail Pass at

  • All rail passes will be sold either in CZK(Czech crowns) for all residents living in Czech Republic or EUR(Euro) for residents living outside of Czech Republic, even though the official rates are in JPY(Japanese yen).  

  • Rates in CZK/EUR are subject to daily exchange rates which are determined by Carrow and can be fluctuating each day. 

  • All bookings must be done by using our online booking form or by email mentioning all necessary details .

  • After receiving your booking, we will reply to you including the actual rates in CZK/EUR.  The rates will be valid till next day's (working day's) noon.

  • We do not buy the exchange orders from other authorized agent, which means that we print out the exchange orders directly from our printers.  Therefore the procedure is quicker than the non-authorized agents in Prague.

  • Therefore if you are flying to Japan tomorrow, you can get your exchange order before your departure(subject to staff's availability).  We can issue the exchange order on Saturday, Sunday, public holiday, subject to staff's availability and our office closure.

  • However, we recommend all clients to book at least 3 days before your flight.


  • You can pay either by bank transfer or by credit card(VISA/MASTER).

  • We recommend to pay by bank transfer which is less procedure for your side.

  • If you choose credit card payment, we need you to fill out the mail order form with all necessary details including your credit card details. Then, the form must be signed and to be scanned.  Then, needed to send it to us by email. We are handling all mail orders carefully but if you are keen on security, we recommend to pay by bank transfer.  

  • Please note that credit card supplement will be automatically included when you chose credit card payment upon booking form and therefore the rate will be higher than for the bank transfer payment.  

  • All bank transfer fees should be covered by your side.

  • To speed up our procedure, we recommend you to send the bank confirmation to us by email after you had done your bank transfer. 


  • Free delivery by our staff to any address in Prague, Czech Republic. Free delivery is also available on weekend and in the evening, subject to our staff's availability. 

  • Shipping fee(CZK 50 per address) will apply for shipping(by registered mail of Czech post) in Czech Republic.

  • Shipping fee(EUR 10 per address) will apply for shipping in Europe(by registered mail).  


  • We can create your train itinerary(English & Japanese) which you can show at the JR ticket office when making the seat reservations.

  • Supplement for creating the itinerary is depended on the length of your Japan Rail Pass. 

  • CZK 250/EUR 10 for up to 7 days.

  • CZK 375/EUR 15 for 14 days.

  • CZK 500/EUR 20 for 21 days.